CAUTION

  • CAUTION
    To increase precision, Ceramics uses both mold casting and wheel throwing methods in the production process.
    After the mold is finished and given time to dry, it is then trimmed once again on a wheel.
    This takes more than twice as long but is necessary to perfect the work.
    As our ceramics are neither 100% machine-made nor 100% handcrafted, they contain the best parts of both methods.
    Listed below are the natural occurrences that happen through such a process and are not defects.
    Please keep them in mind when making a purchase.
    ※ The signature is covered with a glaze, which may make it blurry or hard to see.
    ※ Iron in the clay or glaze can cause brown or black spots on the surface.
    ※ In the process of kiln firing, marks from air bubbles, glaze, etc. may appear on the surface.
    ※ Due to the process of glazing, the flow of the glaze on larger sizes is more prominent than on smaller sizes.
    This is not a defect but part of the natural beauty of handcrafted pottery.
    ※ Once the mold is finished, a long time is spent trimming the surface using a spinning wheel.
    However, as moisture escapes during firing at a temperature of 1250°C, fine seams may become visible.

    The features of hand-crafted ceramics
    • Each object has a slight difference in pattern, shape and size.
    • There may be a difference in the flow marks or the thickness of the glaze from the glazing process.
    • Iron in the clay or glaze can cause brown or black spots on the surface.
    • In the process of kiln firing, marks from air bubbles, glaze, etc. may appear on the surface.
    • As ceramic products are used, fine cracks may appear on the surface.

    Precautions when using ceramics
    • Matte products may be vulnerable to scratches.
    • Light colored porcelain surfaces and non-glazed parts are susceptible to stains if exposed to colored liquids for a long time.
    • When cleaning, use a cleaning tool made of a soft material.
    • After washing, dry it well, and store it in a well-ventilated place.
    • It is not microwave or dishwasher-safe.
    • Please refrain from putting it in the oven or over an open flame, as it may cause cracks.
  • SHIPPING
        • Shipment via EMS.

        • Delivery within 7-14 days after payment (Excluding weekends/national holidays)

        • Your order will be shipped within 7-14 business days after payment is confirmed.

        However, depending on the product, delivery may be delayed, in which case we will inform you via email.


        CUSTOMS & TAXES

        • Please be aware that shipping charges do not include international taxes or fees.

        You may have to pay any applicable taxes or fees on items delivered to you.

        • In addition, some orders may experience customs delays.

        • The shipping fee depends on your location and the weight of the items.


        RETURN & EXCHANGE

        • For overseas delivery, exchange/refund is not available except in the case of a defective product.

        • As mentioned on the product page, a product's features or the unique nature of pottery cannot be the reason for exchange/refund.

        • In case of product damage or defect, please leave a message through the Q&A board or email below within 5 days of receipt. We will reply within 24 hours after confirmation.

        • Please leave your inquiry through the Q&A board or at the email below. We will reply within 24 hours after confirmation.